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In line with the Distance Selling Regulations you have a 14 day cooling off period after receiving your order. The customer must contact Floppy Ear team in the first instance to arrange the return of the items. This can be done via our Contact Us page. When returning an item these conditions must be met: Let us know before you send the product back. Products must be in new condition and unused.
The item must be sent back using the same delivery method as it was dispatched. This is to avoid lost items.
A refund for the product price will be initiated within 2 days once we have received the returned goods. The original delivery charge will be refunded if returned within the Terms of The Distance Selling Regulations. The customer will be responsible for the delivery cost for returning the items. Orders are checked before being dispatched and are packaged well to avoid damage during transit, however, if your order is damaged or faulty when you receive it please let us know within 48 hours, after this time we will not accept responsibility.

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